Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or purchasing from the Ecofriend Cutlery website (“we,” “our,” “us”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.

2. Products and Orders

All products displayed on our website are subject to availability. We reserve the right to modify, discontinue, or change pricing and descriptions without prior notice.
By placing an order, you confirm that all information provided is accurate and complete. Orders are subject to acceptance and confirmation by Ecofriend Cutlery.

3. Pricing and Payments

All prices are listed in Kenyan Shillings (KES) unless otherwise stated. Payment must be completed at the time of purchase using the available payment methods on our website. We reserve the right to correct any pricing errors.

4. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy. Delivery timelines are estimates and may vary due to unforeseen circumstances. Ecofriend Cutlery is not liable for delays caused by third-party couriers, customs, or other external factors.

5. Returns and Refunds

Returns or refunds are only accepted for defective or incorrect items reported within 7 days of delivery. Returned items must be unused, in original packaging, and accompanied by proof of purchase. Refer to our Refund Policy for full details.

6. Intellectual Property

All content, including images, logos, designs, and text displayed on the Ecofriend Cutlery website, are the property of the company and protected under copyright law. Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Limitation of Liability

Ecofriend Cutlery shall not be liable for any indirect, incidental, or consequential damages arising from product use, website access, or inability to access our services.

8. Privacy Policy

Your privacy is important to us. Personal information collected through our website is handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

9. Governing Law

These Terms and Conditions are governed by the laws of Kenya. Any disputes arising shall be subject to the exclusive jurisdiction of Kenyan courts.

10. Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be effective immediately upon posting on our website.

11. Contact Information

For questions regarding these Terms and Conditions, please contact reach out to us on our phone contacts.
📍 Nairobi, Kenya