Refund Policy
All sales made through Ecofriend Cutlery are subject to the following terms:
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Refunds are only issued for defective, damaged, or incorrectly supplied items, reported within 7 days of delivery. To qualify, products must be unused, in original packaging, and accompanied by proof of purchase.
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Customers may choose between a refund or a replacement item of equal value, subject to stock availability.
Refunds will be processed to the original payment method within 7–10 business days after approval. Shipping costs are non-refundable.
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Ecofriend Cutlery reserves the right to refuse refunds for items not meeting these conditions.
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For refund requests, please contact us by phone or the form below.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.